Shipping & Returns
Shipping Policy
Cax Audio strives to provide the fastest, cheapest and easiest way to ship the units around the world for the customers. For international customers we may need to ship out the units from our remote shipping warehouse in Hong Kong, Malaysia, Taiwan depending on product , biggest reason for this is in some cases some countries have different import/export procedures and requirements for electronic units, from as little as small batteries within the units to bigger things like international brand name issues. Rest assured, you are not buying from some by night trader, we are from India and have brand registered in India Trademark Registry, and we do still do ship majority of units from our Visakhapatnam, Andhra Pradesh, India store and warehouse.
Return & Exchange Policy
RETURN POLICY:
As all the items on our website are all designed and modified by our professional engineers “All Sales are final” and “no return” accepted in any circumstances, by accepting the Disclaimer during purchase our units, Customer is agreed to our warranty and policies. Once you receive your goods, please inspect them for any damage during transit, and report that said damage within 24hrs via e-mail to caxaudio@gmail.com. If all is well please leave feedback, so we are aware that you have received your goods. Please note that if there are any problems, contact us first via our Whatsapp giving full details of any problem along with your order number. Once the unit is “installed” in the vehicle is not returnable in any circumstances unless for warranty works and approved by our certified technician. Labor fees are not refundable for in shop installation fees. Gift Cards, Store clearance units and items, live Technical support or Live guidance support , special orders ( units and items that are not listed on our website ), installation and labor fees are not refundable in any circumstances .
MISTAKE OR WRONG UNIT PURCHASE/ORDER:
Any purchase of a wrong unit, configuration or as a result of buyers mistake is a sole responsibility of the buyer but we try to coordinate with buyer before dispatch to send correct one. Buyer has 7 days from receiving the tracking number to contact Cax Audio about the order. Exchange may only be accepted if the item/unit is still in original packaging, original condition, and has not been tampered or attempted to be installed, with ALL contents of the box are still sealed and in original condition as it was shipped to the buyer. All return shipping costs are a responsibility of the buyer. Please contact caxaudio@gmail.com to receive RMA number. Shipping instructions will be provided with RMA issue, if shipping instructions are not followed as per instructions the shipment will be refused. Cax Audio is not responsible for any costs/damages during return shipping.
DEFECTIVE ITEM:
Any item returned without authorization will be refused. RMA numbers are valid for 10 days. Please note that an RMA number does not guarantee final disposition and all returns are subject to inspection. Please pack merchandise in its original packaging include all original contents and factory packed accessories along with a picture of the unit before packing as well as of the package it self. All defective products must be approved by our support team before we can process your exchange. Once it is verified/approved of what you claimed was accurate, we will gladly process your replacement order.
PHYSICAL DAMAGE:
Any item that has physical damage WILL NOT be covered under warranty and cannot be returned for exchange or refund exchange is provided only case of any transit damage. Any item returned without authorization will be refused. Physically damaged units could be repaired at by Cax Audio for a fee which is to be determined upon contacting customer service and explaining and providing pictures of all the damage to the agent, all possible details must be presented in order for the agent to assess the damage/situation in order to provide you a quote for the repairs. The cost to ship the unit to Cax Audio is sole responsibility of the buyer/sender. Shipping instructions will be provided with Repair Merchandise Authorization issue, if shipping instructions are not followed as per instructions the shipment will be refused. Physical damage includes but not limited to damage caused by heat, fire, cold, moisture, hitting, squeezing, bending, damaged cables, plugs and pins, damage during installing or removing the unit, tampering with seals, removing/tampering with screws, opening/inspecting the insides of the unit.
ITEM DAMAGE DURING SHIPPING:
While most shipments go smoothly, accidents do happen and some items may be lost or damaged during shipment. Buyers should open package immediately when item arrives, take pictures of the product if there is any damage, and contact us right away. Should there be any problem, we will then file a package lost or damage claim and process another shipment to replace or exchange of the lost or broken unit. This process will usually take approximately 7-9 days.
RESTOCKING FEE:
As all sales are final buyers are responsible for a 25%-30% Restocking fee plus any return shipping costs due to wrong order placed or placing an order by mistake. All exchange items must be in its original packaging, unopened, unused, and with no signs of being installed or mounted, cuts or scratches. Shipping and Handling are not refundable. Any return item without an RMA#, with missing or damaged original contents, products with false claims of damage or working condition, or products that are not properly packaged are subject to up to 25%-30% restocking fee. Excessive wear and tear or damaged packaging may increase these restocking fees.